SIM Swap been down for months

[cMac]

Been trying to use the SIM Swap for months now and to no avail. Always says it is down for technical reasons and engineers are on it. This means I've been paying for a Pay Monthly and a PAYG service.

Is there another way for me to start using my new monthly SIM and take my number from my PAYG?

Thank you

[MI5 · Accepted solution]

@cMac 

You can't use the sim swap facility to do that anyway.

You need to migrate your number which can only be done by CS. 

Guide: Migration & porting into O2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[cMac]

OK thank you MI5.

I will see if I can get it done through CS now. Appreciate the help.

[MI5]

You're welcome