SIM SWAP

[hdegan]

hi

is there anyway to swap my sim without contacting customer service

the online sim swap is down

i got a new phone yesterday and sim card to swap, i sent the text from my old sim and they swapped it to the new one

now i cant receive texts but cant send, I cant make calls, everything is invalid number but i can receive them

I cant receive the text to swap the sim back to the old one and i cant get anyone in customer services

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[hdegan]

thanks for your reply there

I get that, i really do.

I work from home at the minute so simply dont have an hour or two trying on the phones.

I was asking is there any way i can sim swap without having to contact them though.

I can get a new sim from somewhere but cant see how I can swap it using the text service if i cant receive texts to the faulty one

[jonsie]

Simply put, sorry it's not possible without calling.

[gmarkj]

Have you turned your phone off and on several times?
Done a manual network selection?
Tried your sim in another phone and/or another sim in your phone?
If you have started the sim swap process then you might just need to wait for it to complete...