SIM Only Upgrade

[alexg1380]

I've just paid off my device plan and upgraded to a sim only deal. It says my order will be sent via royal mail, but surely they would just update my tariff on my existing sim?

Can someone please shed some light on this?
Thanks

[O2Stacey]

Hi @alexg1380 

It is not uncommon for O2 to send you out a new sim card in case you are changing devices and have the wrong size. The sim card they send you should not be active and you can continue to use your existing sim card if you are happy to do so. 

Hope this helps 

Stacey  

[jonsie]

Yes just carry on using your current sim.

It's just a generic message that is sent out to any new customers too

[alexg1380]

I've just received a sim, I'm assuming this is because it's 5G enabled and my new phone will be?

[jonsie]

If you are in a 5G area and you're phone is 5G ready then do a sim swap

guide here

Guide: Sim Swap: a mini guide 2017 update 

Bear in mind that sim swaps are taking much longer than usual so it may be prudent to wait for better times.

[MI5]

@alexg1380 

You must have selected the option that you will be using a 5g phone when you upgraded.