on 29-04-2020 22:44
on 29-04-2020 22:49
Hi @alexg1380
It is not uncommon for O2 to send you out a new sim card in case you are changing devices and have the wrong size. The sim card they send you should not be active and you can continue to use your existing sim card if you are happy to do so.
Hope this helps
Stacey
on 29-04-2020 22:49
Yes just carry on using your current sim.
It's just a generic message that is sent out to any new customers too
on 30-04-2020 22:05
on 30-04-2020 22:17
on 30-04-2020 22:17
If you are in a 5G area and you're phone is 5G ready then do a sim swap
guide here
Guide: Sim Swap: a mini guide 2017 update
Bear in mind that sim swaps are taking much longer than usual so it may be prudent to wait for better times.
on 01-05-2020 00:11
on 01-05-2020 00:11
You must have selected the option that you will be using a 5g phone when you upgraded.