SIM Only Cancel Contract

[SJBB]

Hello,

I tried paying my contract phone device plan off so I could get a new SIM Only plan however I was unable to get through to o2 customer services due to the whole COVID-19 situation.

I have instead brought a SIM Only plan online and was able to pay the rest of my device plan off but I have found a better deal elsewhere. 

I want to try and cancel my SIM Only plan as part of my 14 day cooling off period as I have already got another SIM Only plan on the way so need to try and get this sorted.

I am unable to reach o2 customer services to cancel my contract and I am getting worried as I want to get this sorted.

If I get my PUK code and enter this into my new Sim with my new network will this cancel my contract with o2 as part of my 14 day cooling off period please?

Thank you.

[jonsie]

This post sounds quite strange...

[MI5]

My concern is now that the contract has been cancelled, a PAC will be difficult to obtain, unless the adviser moved the account back to the previous one.