SIM Only Cancel Contract

[SJBB]

Hello,

I tried paying my contract phone device plan off so I could get a new SIM Only plan however I was unable to get through to o2 customer services due to the whole COVID-19 situation.

I have instead brought a SIM Only plan online and was able to pay the rest of my device plan off but I have found a better deal elsewhere. 

I want to try and cancel my SIM Only plan as part of my 14 day cooling off period as I have already got another SIM Only plan on the way so need to try and get this sorted.

I am unable to reach o2 customer services to cancel my contract and I am getting worried as I want to get this sorted.

If I get my PUK code and enter this into my new Sim with my new network will this cancel my contract with o2 as part of my 14 day cooling off period please?

Thank you.

[MI5]

No, if you do that you will be billed for the entire contract.
You must call and cancel and ask for your PAC.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[SJBB]

Thanks for getting back to me so quickly.

I have tried contacting customer services many times but keep getting disconnected by the automated system.

I am not sure how else to contact them.

[MI5]

All ways we know in the link I gave you.
You just need to keep trying.

[Bambino]

@SJBB At the moment the only possible chance of getting through is to call at 8 am, and that's not a guarantee either.

[SJBB]

I called up today to speak with customer services and after 45 mins on hold finally got through.

Was told I needed to speak with cancellations and when I got transferred I again got disconnected by the automated system.

Looks like its impossible to leave within 14 day cooling of period.

[MI5]

Can't suggest anything other than try again.

[SJBB]

Thanks for all your comments regarding this issue.

I managed to get through to the o2 team again this evening and they have disconnected the service.

The agent said to get the PUK code from the automated system and use that to transfer my number over to the new network.

As the agent has disconnected the service and waived the termination fee will I actually be able to just use the automated PUK code to transfer my phone over to the new network. 

Thank you.

[Cleoriff]

Good to hear @SJBB 

[MI5]

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@SJBB wrote:

As the agent has disconnected the service and waived the termination fee will I actually be able to just use the automated PUK code to transfer my phone over to the new network. 

Thank you.

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I have my doubts to be honest with you and you need a PAC Guide: How to get your PAC [June 2021 Update]