Yesterday I had the message SIM Failure appear and have not had any service since. Ive tried turning iphone 6s on and off, software is up to date, tried removing sim and cleaning and putting back. Ive tried my sim in another iphone and still get the same sim failure. Ive contacted the O2 Gurus and after trying various things am now being told to erase all data from my phone and restore factory settings. I asked why cant I just get a new sim and was told ' well its not that simple'.
All my data is backed up and before I delete everything and start from scratch does anyone have any other advice or has had the same issues? All advice welcome.
Solved! Go to Solution.
A restore will do nothing only cause work for you. how does a 'guru' think that will help if the same failure error shows in another phone?
Sometimes I just wonder how they qualify for guru status....
@Boredofthisnow The clue the guru should have spotted sim failure in 2 phones
Let us know what happened after you visit the store today, @Boredofthisnow, and welcome to the forum
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2