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SIM CARD

Anonymous
Not applicable

Haver recently upgraded from a Nokia to Windows HTC and did the sim transfer but  my numbers havent appeared. I did this around 18 hours ago is this usual or is there another way of retrieving my contact list from my old phone?

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MI5
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SIM swaps don't transfer numbers from the SIM. You have to do it manually either by bluetooth from old phone to new phone or by using a SIM card reader. Most O2 shops will help with this if the numbers are still on your old SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino
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Were your contacts on your phone or on your sim card?

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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SIM swaps don't transfer numbers from the SIM. You have to do it manually either by bluetooth from old phone to new phone or by using a SIM card reader. Most O2 shops will help with this if the numbers are still on your old SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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If the numbers were on the old sim card you can now consider them irretrievable.

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Anonymous
Not applicable

Once the sim swap has happened the old sim is deactivated

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MI5
Level 94: Supreme
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You can still read the numbers stored on the old SIM regardless.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Rycal
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Which Nokia do you have?
I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

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