Solved: SIM CARD

Anonymous · ‎04-05-2013

Haver recently upgraded from a Nokia to Windows HTC and did the sim transfer but my numbers havent appeared. I did this around 18 hours ago is this usual or is there another way of retrieving my contact list from my old phone?

MI5 · ‎04-05-2013

SIM swaps don't transfer numbers from the SIM. You have to do it manually either by bluetooth from old phone to new phone or by using a SIM card reader. Most O2 shops will help with this if the numbers are still on your old SIM card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino · ‎04-05-2013

Were your contacts on your phone or on your sim card?

I DO NOT WORK FOR O2

MI5 · ‎04-05-2013

SIM swaps don't transfer numbers from the SIM. You have to do it manually either by bluetooth from old phone to new phone or by using a SIM card reader. Most O2 shops will help with this if the numbers are still on your old SIM card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-05-2013

If the numbers were on the old sim card you can now consider them irretrievable.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎04-05-2013

Once the sim swap has happened the old sim is deactivated

MI5 · ‎04-05-2013

You can still read the numbers stored on the old SIM regardless.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Rycal · ‎05-05-2013

Which Nokia do you have?

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

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