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SCAM TEXT MESSAGE

Caz1960
Level 1: Joiner
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I opened a text message, belived it was from 02 - it stated: 02 - We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety] 

frpm phone number +44 7983 803189

 

Yes I know it was a stupid thing, but I clicked on the link! What should I do now? Please help, I'm not computer savey!

 

I've tried working through 'Help'   pages on )2 but its just no use, totally un user friendly!!

 

I found it asking me to 'forward' the scam text to 7726, I can't do it, I don't know how to forward and when I do try and use 7726 I get a failed message!

 

Please help!!

 

Frantic - Solihull

 

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Cleoriff
Level 94: Supreme
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@Caz1960 

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

 

Altthough you clicked on the link, as long as you didn't enter any details, you will be fine.

Edited to add..to forward a text, just long press on the text and you will see a forward option.

*The Game Is On*

Girl in a jacket

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Message 2 of 7
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Cleoriff
Level 94: Supreme
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Registered:

@Caz1960 

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

 

Altthough you clicked on the link, as long as you didn't enter any details, you will be fine.

Edited to add..to forward a text, just long press on the text and you will see a forward option.

*The Game Is On*

Girl in a jacket

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Message 2 of 7
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MI5
Level 94: Supreme
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@Caz1960 

If you just opened it, there's no risk.

If you entered any O2 account details, you should change your password immediately.

If you entered any bank details, call your bank and let them know,

If you can't forward the text, it may be due to a spend cap on your account, but I wouldn't worry about it as there are hundreds of reports already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 7
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madasaf1sh
Level 56: Guvnor
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@Caz1960

Please do report it if you can, as o2 are building a picture of these incidents.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@madasaf1sh wrote:
@Caz1960

Please do report it if you can, as o2 are building a picture of these incidents.

As these scams are going back months, if not years and many hundreds already reported, they don't seem to be doing much with their "picture".

Maybe they're just admiring it !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Caz1960
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Thank you!

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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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