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Level 1: Joiner
Posts: 1
Registered: ‎29-07-2017

Re: SB7 mobile charges

I have just noticed this SB7 Mobile on my latest bill. How can I stop it please?
Posts: 87,109
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: SB7 mobile charges

Hi @AngD please read the first page of this thread for all the details on how to deal with this. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 12: Nimble
Posts: 120
Registered: ‎30-03-2018

Re: SB7 mobile charges

[ Edited ]

@AngD wrote:
I have just noticed this SB7 Mobile on my latest bill. How can I stop it please?

 

Unfortunately, the way that this works is that you have to contact SB7 and get them to stop the subscription.

There should be  contact phone number in the texts you have received. This should be  normal (01, 02, 03) number and not a premium rate number.

 

You should also ask for a full refund of any money they have taken. You are entitled, under Section 45(3) of the Consumer Rights Act 2015 to insist that this refund is made back to the account from which it was taken. Under section 45(4) of the same act, any refund needs to be made within 14 days of it being offered and accepted.

 

If SB7do not co-operate or do not refund in full, you can then revert to O2 and ask them to take action under the Mobile Operators Code Of Practice for the management and operation of PFI (Payforit).  In common with the other major networks, O2 also have their own published procedure for handling Payforit issues. These were provided to Ofcom as part of a consultation in 2012. A failure to follow this procedure could be referred to the Communications Ombudsman.

 

Ultimately if a full refund is refused I have evidence that these companies will pay out when faced with the possibility of a claim in the small claims court. Ultimately they have to prove that you knowingly consented to the payments or make a full refund.

 

You should also complain to the Phone-paid Services Authority about the unauthorised charges. The regulator will not handle individual cases, but will investigate if specific companies generate a disproportionate number of complaints. SB7 have been the subject of a number of other recent complaints.

 

I have put resources for dealing with Payforit scams on my website at http://payforitsucks.co.uk.

 

I hope you manage to sort this out. If you need further help please contact me here or through the payforitsucks.co.uk website.

 

These scams are a disgrace to the mobile communications industry and it is time that they were stopped.

Third parties should have to prove they have consent before being allowed to plunder your account.

 

Paul

payforitsucks.co.uk

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Level 1: Joiner
Posts: 1
Registered: ‎09-03-2016

Re: SB7 mobile charges

Just noticed the exact same charges on my wife's phone
She knows nothing about them and can't remember even looking at a lottery site.

VERY annoying.

You can go to http://prizefun.com/GBR/contact_us.php and enter your mobile number to be unsubscribed

Level 12: Nimble
Posts: 120
Registered: ‎30-03-2018

Re: SB7 mobile charges


@Whitey wrote:

You can go to http://prizefun.com/GBR/contact_us.php and enter your mobile number to be unsubscribed


But this doesn't get you your money back. You need to phone them to do that. Make sure you record the call though.

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Level 1: Joiner
Posts: 1
Registered: ‎13-06-2018

Re: SB7 mobile charges

Have contacted SB7 Mobile about refund and they refused say not their policy even though IT had been accidental they charged me 4 times for things that I didnot want or ask for , when looking for something else.

TOTAL £18.00, they say they text me I never got any from them Ichecked none,

Posts: 68,918
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: SB7 mobile charges

Have they cancelled further subscriptions? I would be calling again to maybe speak to someone else to see how they interpret their 'policy'.

Level 12: Nimble
Posts: 120
Registered: ‎30-03-2018

Re: SB7 mobile charges


@Simon-tate111 wrote:

Have contacted SB7 Mobile about refund and they refused say not their policy even though IT had been accidental they charged me 4 times for things that I didnot want or ask for , when looking for something else.

TOTAL £18.00, they say they text me I never got any from them Ichecked none,


If you dispute that you sonsented to the charges, you are entitled to a refund. It is very hard to subscribe accidentally to one of these 'services'. You have to be shown a landing page with a button on it labelled 'Subscribe for £3 per week' or something very similar. Note that the fact that it is a subscription, and the price have to be on the button you click. Clicking the button will take you to a confirmation page with a button saying something like 'Confirm this charge to your phone bill'. These are the rules for Payforit subscriptions.

 

If you didn't see these screens, the subscription is not legal uner the Phone-paid Services Code of Conduct. It also isn't legal under UK law which lays down clear standards for what can be conidered 'consent to charge' in these circumstances.

 

You should also have received a text confirming the subscription within 24 hours of the first payment being taken. If you didn't receive this text the subscription is not legal. You can ask O2 to check whether the text was sent as it will pass through them and there will be a record.

 

Full details of how to proceed can be found on my website referenced below.

 

Please make sure that you leave a review of SB7 on Trustpilot. https://uk.trustpilot.com/review/sb7mobile.com

O2 need to see the kind of company they are allowing to access their customers accounts.

 

I hope you manage to get this sorted out.

 

Paul

 

http://payforitsucks.co.uk/im-not-getting-anywhere-with-my-case/

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation
Level 1: Joiner
Posts: 2
Registered: ‎22-06-2018

Re: SB7 mobile charges

Hi all check out this website that links to the official 

https://www.payforit.org/what-is-payforit

This website will show you what the pages are like for the subscriptions this is free

------------------------------------------------------------------------------------------------------------------------

When I contacted the SB7 mobile they told me what the charges was for my was for a portal game that I've never ever played

http://www.sb7mobile.com 

Telephone number: 0330 134 0181

Unit 15535 
PO Box 6945 
London 
WIA 6US

Level 1: Joiner
Posts: 2
Registered: ‎22-06-2018

Re: SB7 mobile charges

Hi all check out this website that links to the official 

https://www.payforit.org/what-is-payforit

This website will show you what the pages are like for the subscriptions this is free

------------------------------------------------------------------------------------------------------------------------

When I contacted the SB7 mobile they told me what the charges was for my was for a portal game that I've never ever played

http://www.sb7mobile.com 

Telephone number: 0330 134 0181

Address: Unit 15535 PO Box 6945 London WIA 6US

--------------------------------------------------------------------------------------------------------------------------------

The company name that I was told was loadedmobi

http://loadedmobi.com/GBR

Telephone number: 0203 870 3992

Address: Unit 15535 PO Box 6945 London WIA 6US

 

Oh look everybody they've got the same PO Box address so it's the same company with two different names!!!

 

I've emailed this company to ask for a refund I'm waiting on a response.

 

I would like to say thank you to O2 for helping me sort this problem out.

And I keep you all up to date we what I get told