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S21 preorder offers

DC2020
Level 1: Joiner
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Hey, I pre-ordered the s21 and was trying to recycle my old phone. The email said to go to o2 recycle and add your order number as a voucher code to redeem the boost to your trade in value but it doesn't seem to work for me. Any ideas?

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MI5
Level 94: Supreme
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@DC2020 

Give it 24 hours for the new phone to register on the network / system, then try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Sophie
O2 Support
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Are you Entering the ' MS- bit as well as the numbers? I've just done mine ok.

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