S20 Ultra delay - what are my options?

[CyberScy]

Upgraded my phone a few days ago, S20 Ultra 128GB Black - shortly followed by an out of stock email and the discovery of the huge delays of the S20. Great. (2-3 days delivery my ***)

I can't go to any store due to lockdown, my calls to support gets rejected as soon as i'm in a hold queue. I'm £400 down (from the upfront payment) and there's no way to tell how of a wait there is. I'm not sure I can even cancel the order if I wanted to, as I upgraded through O2 refresh.

I know there are many others in the same boat and so I am addressing those who are. If you put in an order within the past few days, what conclusions have you drawn? Thank you

[MI5]

@CyberScy 

Was it a click and collect order?

https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351/highlig...

[jonsie]

You will get an email. Some have reported that they have received their phone recently deite being told of a long delay. If you want to discuss ancelling you will have to persevere with customer service.

[CyberScy]

@MI5  No sir, delivery. Sorry I should have specified

[MI5]

@CyberScy 

It's just a case of waiting for an email from O2 to confirm delivery then, sorry.

Samsung are saying all orders will be fulfilled by end of April though.

[CyberScy]

@MI5 Delivery confirmation email received just now, it's coming tomorrow morning. Honestly very surprised with this news, hoping you know of more people receiving their devices from today.

[jonsie]

As I said before, some are getting deliveries and I don't think CS even know when they have phones coming in or going out.

Fingers crossed for tomorrow @CyberScy 

[CyberScy]

@jonsie 

Yeah, not the most ideal way to do business I'd have thought, but what do I know. Thank you! I'll update you tomorrow if anything does or doesn't ****** up

[MI5]

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@CyberScy wrote:

@MI5 Delivery confirmation email received just now, it's coming tomorrow morning. Honestly very surprised with this news, hoping you know of more people receiving their devices from today.

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Good news @CyberScy 

Enjoy your phone

[Tami]

did you recieve your phone today?

I've been waiting for mine since the 14th lol.