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Level 1: Joiner
Posts: 2
Registered: ‎25-03-2020

S20 Ultra and Lockdown

Hi, 

I pre-ordered S20 Ultra on 06/03/2020 from the store and i was told that the phone will arrive up to 31/03/2020. But at the moment all o2 shops are closed. Is anyone in the same situation?

 

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Posts: 86,604
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Registered: ‎14-01-2013

Re: S20 Ultra and Lockdown

@Titus 

I expect they are. Not sure if your phone even reached the store if honest.

The only people who will know are customer services but they are running a limited service Guide: How to find help & contact O2 

*The Game Is On*

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Registered: ‎04-01-2009

Re: S20 Ultra and Lockdown

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Level 1: Joiner
Posts: 2
Registered: ‎25-03-2020

Re: S20 Ultra and Lockdown

I was supposed to receive the phone by 31st of March, instead i got a text that the delivery is delayed and o2 will contact me in the same week. That was 3 weeks ago. Nobody phoned me for an update. I contacted the o2 customer service and they said that someone from o2 will call me back, that was 2 weeks ago. Is anyone in the same situation?