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on 28-02-2020 11:26
Hi All,
I understand this is a community forum but thought I would ask anyway. When I ordered the S20 Ultra it said Upto 4 weeks delivery. Its now changed to 5 weeks. Just curious, does this mean 4 week (but now 5 weeks) or could it be earlier?
Cheers
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on 28-02-2020 12:25
So if you ordered and it said up to 4 weeks you should receive it within 4 weeks.
Any changes after that are for customers that place their order after you.
As this is pre-order then I think o2 will have had a schedule of when they are getting deliveries and orders up to a certain point will be 4 weeks and after that is 5.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 28-02-2020 11:40
I doubt it will be earlier than stated. O2 have to rely on the allocation of stock they are allowed.
Best of luck anyway and welcome to the forum
Veritas Numquam Perit
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on 28-02-2020 12:25
So if you ordered and it said up to 4 weeks you should receive it within 4 weeks.
Any changes after that are for customers that place their order after you.
As this is pre-order then I think o2 will have had a schedule of when they are getting deliveries and orders up to a certain point will be 4 weeks and after that is 5.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 28-02-2020 12:27
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on 28-02-2020 12:27
Timing for pre orders is based entirely on the number of devices the manufacturer is supplying V's the number of pre orders obtained by the network.
There will be an immediate allocation for release day then further deliveries in the weeks following.
Your "estimate" is based on balancing those two figures.
It could be earlier but equally, it could be later.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-03-2020 20:32
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on 04-03-2020 20:32
Fingers crossed its sooner rather than later
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on 05-03-2020 12:04
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on 09-03-2020 12:23
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on 09-03-2020 12:23
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on 09-03-2020 12:50
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on 09-03-2020 12:50
I pre ordered a S20 Ultra and have just had confirmation with DPD tracking number
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on 09-03-2020 13:05
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on 09-03-2020 13:05
What date did u place your order
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on 09-03-2020 13:23
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on 09-03-2020 13:23
It was on the 11th of Feb at 8pm just as the unpacked event finished. Tracking also showing in the "my orders" section of my o2 account now.

