Rolling tariff cancelled

[Louise-35]

Hi I was on a rolling tariff £15 a month 75GB data and the usual unlimited texts etc but I’ve just logged onto my account then I get a text and an email saying my tariff has been cancelled and I’m going onto a pay as you go, ok I don’t mind will just have to top up instead of it coming out of bank every month, but I didn’t cancel anything! Only thing I can think of is maybe because I was as new customer that the offer I got has run it’s course, can anyone confirm this is right please. 

[Bambino · Accepted solution]

@Louise-35 This is not O2. This is a customer community. For questions concerning your account you need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Louise-35]

Thank you