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Rolling contract

Ana2
Level 1: Joiner
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Hi, I chose the rolling contract because I needed internet for a short period. After 30 days I gave my notice. Unfortunately, it turned out that O2 did not automatically stopped direct debit and is still charging money for the rolling contract. When I stopped direct debit, I got a penalty for the unpaid bill !!!! So why did I give notice if they charge fees for the finished contract anyway ???????

 

I have a question - what else needs to be done to complete this contract???

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MI5
Level 94: Supreme
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@Ana2 

How to cancel Guide: Cancelling Your Contract 

How to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151955 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

@Ana2 

How to cancel Guide: Cancelling Your Contract 

How to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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Follow the information on the link below:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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