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Anonymous
Posts: 0
Accepted Solution

Roaming

I am in France and I cannot dail out. It keep saying the network is not supported and I have a contract phone. Please help.
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Posts: 93,671
Topics: 541
Solutions: 11,991
Registered: ‎04-04-2012

Re: Roaming

Try manually searching and selecting a different network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 12: Nimble
Posts: 318
Registered: ‎15-12-2014

Re: Roaming

Have you/Did you activate international roaming and calling on your number before leaving the UK. Not all sims will automatically roam. It may well be worth giving C.S a call if you can they should be able to sort for you

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Anonymous
Posts: 0

Re: Roaming

I don’t need to activate international roaming I have a monthly contract with o2. It comes on automatically. I can use my date and it allows me to receive calls but I cannot dial out.
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Posts: 93,671
Topics: 541
Solutions: 11,991
Registered: ‎04-04-2012

Re: Roaming

Did you try a manual network search yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,397
Registered: ‎23-07-2014

Re: Roaming

Hi @Anonymous! Welcome to our forum! Let us know if any of the above suggestions helped you out or if you need any further advice?

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Anonymous
Posts: 0

Re: Roaming

Thank u all very much. I eventually managed to have live chat with o2 guru, it was then that they told me that I have international call ban on my account so they assisted me with removing it. Thank u once again.
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Posts: 74,884
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: Roaming

That's good to know 😀

It's also good that @jezza1234 was correct in his post above. 

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Posts: 78,863
Topics: 706
Registered: ‎14-01-2013

Re: Roaming

To be honest I always used to call CS before I travelled to make sure roaming was activated. Then I went onto contract and did the same (until the advisor kindly told me I no longer had to do this, it was quite apparent from my account details that I travelled abroad frequently). Smiley Very Happy

My opinion up to that point was.... 'It's always better to be safe than sorry'.....

*The Game Is On*

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Community Manager
Posts: 6,397
Registered: ‎23-07-2014

Re: Roaming

Awesome that you got it working finally @Anonymous! smiling Thanks for the update!

Enjoy France grin

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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