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Roaming

FudgeCoco
Level 1: Joiner
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Hi. I was changed from Virgin to O2. I’m on a SIM only contract that has expired and is just rolling month to month. I’m now spending more time in the EU and O2 have sent text saying that if I continue to use this they will make charges. I’ve got unlimited data and only used 1.96 GB of 25 GB of data last month. Does this seem right? 

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MI5
Level 94: Supreme
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@FudgeCoco 

You can't be abroad for more than 63 days in any 4 month period without charges.

EU roaming id for short term holidays only.

Roaming Fair Usage | Terms and Conditions | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150374 Posts
  • 641 Topics
  • 28638 Solutions
Registered:

@FudgeCoco 

You can't be abroad for more than 63 days in any 4 month period without charges.

EU roaming id for short term holidays only.

Roaming Fair Usage | Terms and Conditions | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@FudgeCoco 

 

It is based on time in the EU, and the rules are quite explicit only 63 days usage in 120 days is permitted for no charge roaming after this then you are charged.. 

 

madasaf1sh_0-1709659240727.png

 


It is all in the T&C's

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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