Roaming

[AnnA20]

I am currently on holiday in the USA and looked up roaming charges which I noted was £6 per day. I texted O2travel to 23336 as advised on my app. Today I switched on roaming for the first time and was within hours notified by O2 I had reached my £50 bill limit. I could not have done this if the charge was £6 per day. Please could you look into this and advise me.

[Bambino · Accepted solution]

@AnnA20 This is a customer community.

You can call customer service for free from your mobile on +44 7860 980 202

8 am to 9 pm UK time.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Cleoriff]

@AnnA20 

To add to @Bambino's advice, check in MyO2  http://www.o2.co.uk/myo2 

to see if you have a Bolt On with O2 Travel showing. If not, then you haven't managed to add it to your account.