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Roaming

Tdunbar
Level 1: Joiner
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Oneplus.

No internet when in Rep of Ireland.

Help please.

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O2Karl
O2 Support
O2 Support
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Hi @Tdunbar 

We can not check individual accounts in the O2 community you would need to speak to 202 if on Pay Monthly or 4445 if on Pay & Go who can check you have the correct tariff or international bolt-on's on the account and no restrictions.

You can always call in to store as well as they can see this information as well. 

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Message 2 of 13
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O2Sophie
O2 Support
O2 Support
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Hi @Tdunbar ,

I am sorry, you can only use your OnePlus mobile broadband tariff data allowance in the UK. Did you mean Netgear? OnePlus is not part of o2.

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Message 3 of 13
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Tdunbar
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My oneplus is on o2 tarrif.

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O2Sophie
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Was it taken via o2 direct ( on the phone, online or in an o2 store)?

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MI5
Level 94: Supreme
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@Tdunbar You will need to call customer service to have roaming bars lifted from your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 13
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O2Sophie
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Which OnePlus is it?

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Message 7 of 13
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Tdunbar
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From memory phone got at o2 shop over 2 years ago. Upgraded package a few weeks ago.

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Tdunbar
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Oneplus 5T

Message 9 of 13
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madasaf1sh
Level 76: Forum Legend
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@Tdunbar

Have you checked the option to allow mobile data whilst roaming, on your handset as the default is for it to be set to off
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 10 of 13
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