on 14-07-2020 15:29
on 14-07-2020 15:44
Hi @Tdunbar
We can not check individual accounts in the O2 community you would need to speak to 202 if on Pay Monthly or 4445 if on Pay & Go who can check you have the correct tariff or international bolt-on's on the account and no restrictions.
You can always call in to store as well as they can see this information as well.
14-07-2020 15:46 - edited 14-07-2020 15:55
14-07-2020 15:46 - edited 14-07-2020 15:55
on 14-07-2020 16:03
on 14-07-2020 16:03
My oneplus is on o2 tarrif.
on 14-07-2020 16:17
on 14-07-2020 16:17
Was it taken via o2 direct ( on the phone, online or in an o2 store)?
on 14-07-2020 16:18
on 14-07-2020 16:18
@Tdunbar You will need to call customer service to have roaming bars lifted from your account.
Numbers here Guide: Coronavirus Community Help and Support
on 14-07-2020 16:21
on 14-07-2020 16:21
Which OnePlus is it?
on 14-07-2020 16:34
on 14-07-2020 16:34
From memory phone got at o2 shop over 2 years ago. Upgraded package a few weeks ago.
on 14-07-2020 16:35
on 14-07-2020 16:35
Oneplus 5T
on 14-07-2020 16:43
on 14-07-2020 16:43