Solved: Roaming

Bonniegirl13 · ‎08-08-2018

I can't get mobile data. I am in France and I've had the text saying welcome to France etc. Roaming is switched on but keep getting could not activate data networking. The carrier is showing as Bouygues. I have tried switching it off and on again several times. Can anyone help.

MI5 · ‎08-08-2018

Hi @Bonniegirl13 change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎08-08-2018

Hi @Bonniegirl13 change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bonniegirl13 · ‎08-08-2018

Thanks so much. You are a life saver. Not sure why O2 doesn't say that in their instructions.

MI5 · ‎08-08-2018

The problem is that you have the wrong data bolt on.
When you get home, you need to call O2 on 202 and ask them to change your data to iData for iPhone and then reset your network settings, but don't do this until you get home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Roaming

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account