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Roaming - service stopped working

PabloTC
Level 1: Joiner
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Currently on a trip to the US. I activated my travel bolt on a few days back and got it to work as expected. Today, my data services have ended and I cannot make phone calls. Have tried rebooting my phone (iPhone 11) more than 10 times now and hasn’t solved it.

Any idea what is going on? 

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Cleoriff
Level 94: Supreme
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@PabloTC 

Some things to try:

  1. Make sure data roaming and mobile data is turned on in your phone's settings.
  2. Manually search for another network
  3. Reboot the phone
  4. If you have an iPhone change your data APN to "mobile.o2.co.uk"
  5. Try toggling Airplane mode on/off (it often helps kickstart things)
  6. Drop down to 3G and see if that helps.
  7. If still not working then contact O2 to remove the ROAMING BAR on your account.

@Bambino  has given you contact details above.

 

Veritas Numquam Perit

Girl in a jacket

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Bambino
Level 78: King of Kings
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@PabloTC This is a customer community. We have no access to anyone's account. If you message O2 via social media they should hopefully be able to help you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Cleoriff
Level 94: Supreme
  • 112449 Posts
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  • 6697 Solutions
Registered:

@PabloTC 

Some things to try:

  1. Make sure data roaming and mobile data is turned on in your phone's settings.
  2. Manually search for another network
  3. Reboot the phone
  4. If you have an iPhone change your data APN to "mobile.o2.co.uk"
  5. Try toggling Airplane mode on/off (it often helps kickstart things)
  6. Drop down to 3G and see if that helps.
  7. If still not working then contact O2 to remove the ROAMING BAR on your account.

@Bambino  has given you contact details above.

 

Veritas Numquam Perit

Girl in a jacket
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RafaC
Community Manager
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Hey @PabloTC were you able to sort it out?

Community Manager for the O2 Community
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