Solved: Roaming not working

Artemis · ‎09-07-2019

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing

MI5 · ‎09-07-2019

@Artemis

I suggest you call customer service to check for any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Artemis · ‎09-07-2019

Sorry my roaming isn’t working in GREECE

Artemis · ‎09-07-2019

My roaming isn’t working in Greece!!!. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing.

MI5 · ‎09-07-2019

@Artemis

I suggest you call customer service to check for any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Foddersin · ‎10-07-2019

Sounding like roaming is disabled on the account, try and call customer service as you are travelling in the European Union.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK

MI5 · ‎10-07-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎10-07-2019

@MI5 wrote:

Love it....

Veritas Numquam Perit

gmarkj · ‎10-07-2019

Delayed echo...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Marjo · ‎10-07-2019

Hi @Artemis , how are you doing with the roaming issue today, any improvements? Did you check with customer service as mentioned above?

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