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Level 1: Joiner
Posts: 3
Registered: ‎09-07-2019
Accepted Solution

Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing
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Level 1: Joiner
Posts: 3
Registered: ‎09-07-2019

Re: Roaming not working

Sorry my roaming isn’t working in GREECE
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Level 1: Joiner
Posts: 3
Registered: ‎09-07-2019

Re: Roaming not working

My roaming isn’t working in Greece!!!. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing.
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Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: Roaming not working

@Artemis 

I suggest you call customer service to check for any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 68
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Registered: ‎02-03-2019

Re: Roaming not working

Sounding like roaming is disabled on the account, try and call customer service as you are travelling in the European Union.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
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Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: Roaming not working

astonished

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 78,482
Topics: 704
Registered: ‎14-01-2013

Re: Roaming not working


@MI5 wrote:

astonished


LOL Love it....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 43: Bright Spark
Posts: 4,373
Registered: ‎26-03-2014

Re: Roaming not working

Delayed echo...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
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Community Manager
Posts: 6,386
Registered: ‎23-07-2014

Re: Roaming not working

Hi @Artemis , how are you doing with the roaming issue today, any improvements? Did you check with customer service as mentioned above?

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