Roaming not working

[Anonymous]

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

---

It looks like you landed on a popular topic that many are viewing!

Why not register to our community to be able to ask related questions if you need additional help, and interact with other members?

See also here some information on how to get started with the community and what other great things you could do here as a member. 

[MI5]

---

@Ezeh wrote:
I don't know why I can't make outgoing calls with my o2... Could someone help me with that please

---

@Ezeh 

Not without more info.

Probably best you contact customer service Guide: How to find help & contact O2 

[Haysam]

My iPhone X 4G not working in Europe

[MI5]

---

@Haysam wrote:
My iPhone X 4G not working in Europe

---

@Haysam 

Try changing your data apn to "mobile.o2.co.uk"

If that doesn't work, contact customer services to check if any roaming bars are enabled Guide: How to find help & contact O2 

[Blomster]

Once changed to new APN is there a different password to put in too?

[MI5]

@Blomster 

No, password doesn't change.

[Mammamia02]

What is password and username for changing apn from idata.co.ukmyy username vertigob to mobile.o2.uk as suggested to enable 4G roaming for mobile data?

[Mammamia02]

And can one just keep it on mobile.o2.uk permanently?

[MI5]

@Mammamia02 

Password doesn't change. 
You can leave it, but visual voicemail won't work when back in UK. 

[Jakub1]

Hello, my calls abroad cancel before they are even connected... "Call cancelled" It says... Any solution. I am calling Poland mostly. When I text it is alright.

[MI5]

@Jakub1 

Usually means the network can't handle the call if abroad, or are you calling from UK?

Try manually searching for a different network if abroad.

It will also help to know if you are contract or PAYG.

Spend cap if on contract?

Credit if applicable on PAYG?

Using the correct dialling codes etc ?