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Posts: 108,393
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Registered: ‎04-04-2012

Re: Roaming not working


@Ezeh wrote:
I don't know why I can't make outgoing calls with my o2... Could someone help me with that please

@Ezeh 

Not without more info.

Probably best you contact customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎22-12-2019

Re: Roaming not working

My iPhone X 4G not working in Europe
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Posts: 108,393
Topics: 561
Solutions: 14,375
Registered: ‎04-04-2012

Re: Roaming not working

[ Edited ]

@Haysam wrote:
My iPhone X 4G not working in Europe

@Haysam 

Try changing your data apn to "mobile.o2.co.uk"

If that doesn't work, contact customer services to check if any roaming bars are enabled Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎27-01-2015

Re: Roaming not working

Once changed to new APN is there a different password to put in too?
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Posts: 108,393
Topics: 561
Solutions: 14,375
Registered: ‎04-04-2012

Re: Roaming not working

@Blomster 

No, password doesn't change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 2
Registered: ‎25-04-2018

Re: Roaming not working

What is password and username for changing apn from idata.co.ukmyy username vertigob to mobile.o2.uk as suggested to enable 4G roaming for mobile data?
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Registered: ‎25-04-2018

Re: Roaming not working

And can one just keep it on mobile.o2.uk permanently?
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Posts: 108,393
Topics: 561
Solutions: 14,375
Registered: ‎04-04-2012

Re: Roaming not working

@Mammamia02 

Password doesn't change. 
You can leave it, but visual voicemail won't work when back in UK. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎16-03-2020

Re: Roaming not working

Hello, my calls abroad cancel before they are even connected... "Call cancelled" It says... Any solution. I am calling Poland mostly. When I text it is alright.
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Posts: 108,393
Topics: 561
Solutions: 14,375
Registered: ‎04-04-2012

Re: Roaming not working

[ Edited ]

@Jakub1 

Usually means the network can't handle the call if abroad, or are you calling from UK?

Try manually searching for a different network if abroad.

It will also help to know if you are contract or PAYG.

Spend cap if on contract?

Credit if applicable on PAYG?

Using the correct dialling codes etc ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)