Solved: Roaming not working - Page 6

Anonymous · ‎31-12-2017

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

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MI5 · ‎18-11-2019

@Ezeh wrote:
I don't know why I can't make outgoing calls with my o2... Could someone help me with that please

@Ezeh

Not without more info.

Probably best you contact customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Haysam · ‎22-12-2019

My iPhone X 4G not working in Europe

MI5 · ‎22-12-2019

@Haysam wrote:
My iPhone X 4G not working in Europe

@Haysam

Try changing your data apn to "mobile.o2.co.uk"

If that doesn't work, contact customer services to check if any roaming bars are enabled Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Blomster · ‎03-02-2020

Once changed to new APN is there a different password to put in too?

MI5 · ‎03-02-2020

@Blomster

No, password doesn't change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mammamia02 · ‎20-02-2020

What is password and username for changing apn from idata.co.ukmyy username vertigob to mobile.o2.uk as suggested to enable 4G roaming for mobile data?

Mammamia02 · ‎20-02-2020

And can one just keep it on mobile.o2.uk permanently?

MI5 · ‎20-02-2020

@Mammamia02

Password doesn't change.
You can leave it, but visual voicemail won't work when back in UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jakub1 · ‎16-03-2020

Hello, my calls abroad cancel before they are even connected... "Call cancelled" It says... Any solution. I am calling Poland mostly. When I text it is alright.

MI5 · ‎16-03-2020

@Jakub1

Usually means the network can't handle the call if abroad, or are you calling from UK?

Try manually searching for a different network if abroad.

It will also help to know if you are contract or PAYG.

Spend cap if on contract?

Credit if applicable on PAYG?

Using the correct dialling codes etc ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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