Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Roaming not working

Glad you got it sorted by customer service @andywales41 

JV
Level 1: Joiner
Posts: 4
Registered: ‎29-10-2019

Re: Roaming not working

I'm currently in Canada and am only getting speeds of 0.5mbps. I have tried everything that I know and have had 4 different online chats with help from useless o2 staff who just read a script off the screen. No help at all. Any have any ideas??
JV
Level 1: Joiner
Posts: 4
Registered: ‎29-10-2019

Re: Roaming not working

I have the international roaming bolt on included with my tariff. I have reset apn settings, tried manually selecting all available networks on 3g and 4g. I have this problem everytime I go abroad. When speaking to o2 when I get home they tell me it'll work next time. And it never does. Had this issue with o2 for many years now. Been with o2 since before they were called o2. Think it's time to go to Vodafone which works great abroad, just like being in the UK!
Level 41: Prodigal
Posts: 3,867
Registered: ‎26-03-2014

Re: Roaming not working

Unfortunately that is the sort of speed many customers get outside of the EU @JV.
Most who come on here before travelling are advised to use either a local sim or get a 3 sim as they tend to get better (read, usable) speeds.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Roaming not working

@JV 

O2 travel outside of the EU throttles data to 0.5mbps. 

You are working 100% as O2 intend it to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
JV
Level 1: Joiner
Posts: 4
Registered: ‎29-10-2019

Re: Roaming not working

@MI5 @gmarkj
That's can't be true as I know other people on o2 that when they go abroad their phone works perfectly just like when in the UK.
I was here in Canada with my sister in August and she is on o2 and us standing side by side her phone was 100x faster than mine, both being on the same tariff and having an Iphone. It's just ridiculous to have this issue over and over again. I think I'll be going to Vodafone to be honest
Level 41: Prodigal
Posts: 3,867
Registered: ‎26-03-2014

Re: Roaming not working

I cannot speak from personal experience but there are many members on here who report this.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
JV
Level 1: Joiner
Posts: 4
Registered: ‎29-10-2019

Re: Roaming not working

So I've just spoken to o2 "technical help" who was also useless but with one piece of information. O2 only allow you to download 150mb at full speed then slow it down due to fair usage policy.
Me, knowing the answer to the question I was about to ask, how do I stop data loading automatically so I can reserve it for whatsapp for which is the only thing I want to use when not in wifi. He replied turn off data roaming, hahaha, but then nothing will work. Going back and forth he kept giving me the wrong answer. The correct answer is to turn off all push notifications except for what you want to use. In my case whatsapp.

Unbelievably retarded untrained staff. After 3 days of trying to get this sorted all one had to tell me was that I could only download 150mb at full speed!

Absolute poor service!
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Roaming not working

Like we said, working as intended.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎18-11-2019

Re: Roaming not working

I don't know why I can't make outgoing calls with my o2... Could someone help me with that please