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Re: Roaming not working
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on 03-10-2019 16:01
Glad you got it sorted by customer service @andywales41
Re: Roaming not working
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on 29-10-2019 02:14
Re: Roaming not working
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on 29-10-2019 02:30
Re: Roaming not working
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on 29-10-2019 08:12
Most who come on here before travelling are advised to use either a local sim or get a 3 sim as they tend to get better (read, usable) speeds.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Roaming not working
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on 29-10-2019 09:00
O2 travel outside of the EU throttles data to 0.5mbps.
You are working 100% as O2 intend it to.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Roaming not working
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on 29-10-2019 12:57
That's can't be true as I know other people on o2 that when they go abroad their phone works perfectly just like when in the UK.
I was here in Canada with my sister in August and she is on o2 and us standing side by side her phone was 100x faster than mine, both being on the same tariff and having an Iphone. It's just ridiculous to have this issue over and over again. I think I'll be going to Vodafone to be honest
Re: Roaming not working
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on 29-10-2019 12:59
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Roaming not working
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on 29-10-2019 13:21
Me, knowing the answer to the question I was about to ask, how do I stop data loading automatically so I can reserve it for whatsapp for which is the only thing I want to use when not in wifi. He replied turn off data roaming, hahaha, but then nothing will work. Going back and forth he kept giving me the wrong answer. The correct answer is to turn off all push notifications except for what you want to use. In my case whatsapp.
Unbelievably retarded untrained staff. After 3 days of trying to get this sorted all one had to tell me was that I could only download 150mb at full speed!
Absolute poor service!
Re: Roaming not working
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on 29-10-2019 13:26
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 18-11-2019 09:26