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Roaming not working

Artemis
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My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing
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MI5
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@Artemis 

I suggest you call customer service to check for any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Artemis
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Sorry my roaming isn’t working in GREECE
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Artemis
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My roaming isn’t working in Greece!!!. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing.
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MI5
Level 94: Supreme
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@Artemis 

I suggest you call customer service to check for any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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Foddersin
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Sounding like roaming is disabled on the account, try and call customer service as you are travelling in the European Union.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
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MI5
Level 94: Supreme
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astonished

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:

astonished


LOL Love it....

Veritas Numquam Perit

Girl in a jacket
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gmarkj
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Delayed echo...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Marjo
Former Staff
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Hi @Artemis , how are you doing with the roaming issue today, any improvements? Did you check with customer service as mentioned above?

Message 9 of 9
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