Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎09-07-2019
Accepted Solution

Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎09-07-2019

Re: Roaming not working

Sorry my roaming isn’t working in GREECE
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎09-07-2019

Re: Roaming not working

My roaming isn’t working in Greece!!!. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing.
Highlighted
Posts: 108,513
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: Roaming not working

@Artemis 

I suggest you call customer service to check for any roaming bars on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Solutions: 0
Registered: ‎02-03-2019

Re: Roaming not working

Sounding like roaming is disabled on the account, try and call customer service as you are travelling in the European Union.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Highlighted
Posts: 108,513
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: Roaming not working

astonished

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 92,727
Topics: 751
Registered: ‎14-01-2013

Re: Roaming not working


@MI5 wrote:

astonished


LOL Love it....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 47: Going Places
Posts: 6,162
Registered: ‎26-03-2014

Re: Roaming not working

Delayed echo...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Roaming not working

Hi @Artemis , how are you doing with the roaming issue today, any improvements? Did you check with customer service as mentioned above?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature