Roaming not working

[Samdc89]

I came out to Greece (from the UK) knowing my sim only contract would be due for a payment by the 20th May (halfway through the holiday). I have ran out of data and paid my bill off hoping it would refresh my 5GB of data like it normally does. The data I had left before the bill was due did work in Greece, but stopped when it ran out and hasn't been renewed. How can I get this sorted so I can get my data back for the remainder of my holiday? Thanks

[Cleoriff · Accepted solution]

@Samdc89 

The only way to get this sorted is by calling customer services. It's a free call

https://www.o2.co.uk/contactus

Or you can go into My O2 and add a data bolt on http://www.o2.co.uk/myo2

[MI5]

@Samdc89 

Try rebooting your phone. 

[Samdc89]

I've tried this on various occasions throughout the day to no avail. I'm going to try ringing O2 customer service if I can find the number for it

[Cleoriff]

@Samdc89 

Here you go

From abroad

+44 344 809 0202

Free†

[MI5]

You’ll need to buy a bolt on to get data before your next months allowances start which won’t be until you next bill is generated.