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Level 1: Joiner
Posts: 1
Registered: ‎09-11-2018
Accepted Solution

Roaming not working

[ Edited ]

please i would like you to help me, i was using my o2 when i went to Ghana for visit and i eventualy left there and when i get back there back was about to topup with a voucher but it says to me that my line is restricted what should i do?

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Posts: 106,285
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Registered: ‎04-04-2012

Re: Roaming not working


@William_1660 wrote:

please i would like you to help me, i was using my o2 when i went to Ghana for visit and i eventualy left there and when i get back there back was about to topup with a voucher but it says to me that my line is restricted what should i do?


You need to contact customer services @William_1660 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Roaming not working

If your bill was larger than usual and especially somewhere like Ghana, they could well have restricted your account if they suspected a possible case of someone using your sim fraudulently or until you have made a payment for the excess.