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Level 2: Apprentice
Posts: 2
Registered: ‎19-12-2018
Accepted Solution

Roaming not working in Portugal

I’m in Portugal for a week and I have no network reception. I’ve tried to manually select one of the operators here and have also changed the mobile date APN to mobile.o2.co.uk but nothing is working.
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Registered: ‎22-08-2016

Re: Roaming not working in Portugal

Hi @JPerdi

 

Check that data roaming is switched on. If it is then I would contact Customer Services to check there isn't a roaming bar on your account

http://www.o2.co.uk/contactus

 

Other than the above I leave it to the more tech savvy members to offer any  further suggestions.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Posts: 76,609
Topics: 700
Registered: ‎14-01-2013

Re: Roaming not working in Portugal

I think @JPerdi has done everything they can to enable roaming (as long as they have made sure it is switched on).

 

It sounds very much like a roaming bar, so they should contact customer services as per @Glory1's advice and ask them to check

 

All calls to CS are free ...so do that as soon as possible and good luck.

*The Game Is On*


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Level 2: Apprentice
Posts: 2
Registered: ‎19-12-2018

Re: Roaming not working in Portugal

@Glory1 @Cleoriff, hi guys!

Thanks for your suggestions! My roaming data was on and this was the reason why I was sort of panicking.

In the meantime, I used the O2 live chat and they were most helpful. They suggested that I reset the network settings and, after turning my phone back on, I could finally get reception. Go figure...

Anyways, I thought I would tell you for future reference. Thanks for your help!
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Posts: 76,609
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Registered: ‎14-01-2013

Re: Roaming not working in Portugal

@JPerdi

Very pleased you are sorted. Enjoy the rest of your time abroad. wink

PS, also impressed at how quickly you got through to Live chat, particularly when abroad.

We have had loads of complaints about long wait times. It must be your lucky day....

*The Game Is On*


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Posts: 10,294
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Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Roaming not working in Portugal

Very pleased to hear you're sorted @JPerdi. Clearly live chat works better when you're out of the country then when you're in the UK. 

 

Anyway have a great holiday.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb