on 19-11-2018 13:44
on 19-11-2018 13:55
on 19-11-2018 13:55
@crystal24601 It's possible that roaming may not have been enabled on your new sim when you swapped it. You'll need to contact customer service: https://www.o2.co.uk/contactus Live Chat may be able to help, but if you need to speak to someone you can call from any phone for free on +44800 032 1402.
on 19-11-2018 14:09
on 19-11-2018 14:09
Check your data apn and if it is set to idata.o2.co.uk change it to mobile.o2.co.uk.
Save the changes and restart your phone.
on 19-11-2018 20:11
on 19-11-2018 20:11
on 19-11-2018 20:20
on 19-11-2018 20:20
@dgilbert2 wrote:
@MI5 wrote:Check your data apn and if it is set to idata.o2.co.uk change it to mobile.o2.co.uk.
Save the changes and restart your phone.
That's interesting @MI5 , mine is also set to idata.o2.co.uk, would you recommend this is changed for everyone going abroad?
No, not for everyone.
It should only be changed if not working as it depends on the bolt on you have on account.
It should always be iData for iPhones but often accounts are set up incorrectly.
on 19-11-2018 20:28
on 19-11-2018 20:28
on 20-11-2018 06:34