cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming in italy (Puglia) not working on - Iphone5

StuartJSR
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I am a recent O2 customer and using an IPhone5 - just plain "5".
I have a data allowance but was never able to utilise it in Italy.
I am now back in England, but whilst in Italy and when NOT using wifi connections my Internet connectivity never worked (I wanted it specifically for Safari, Google Maps and the Translate applications).
I did try to do a "Network Reset" as a final hope as was suggested in some posts I read, but this did not change anything.
I am a novice but just wanted it all to work seemlessly but it did not.
The message I got back when trying these functions via "roaming", with mobile data enabled  and having seelected a 3G option for voice and data was -"roughly" - "not connected to a data network"
Txt and calls worked ok, but never the internet connectivity required..
The functions did work via wifi options in my hotels.
ANY IDEAS PLEASE 

Message 1 of 8
1,159 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@StuartJSR 

As long as you have the idata bolt on you just use the idata apn everywhere. 
For help on MMS see thread here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 6 of 8
1,095 Views
7 REPLIES 7

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @StuartJSR 

You probably have the wrong data bolt on for abroad as you have an iPhone.


Before you go abroad again you need to call customer services and ask them to enable data for iPhone.
Whilst abroad, you can change your apn to "mobile.o2.co.uk" which will enable data abroad but will be wrong for the UK.... so with the correct data tariff and an APN of "idata.o2.co.uk" it should work correctly everywhere. 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
1,153 Views

StuartJSR
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thanks, I will give O2 cust services a call, but I did notice that the Mobile data setting was "idata.o2.co.uk" as it is now whilst back in the UK.

Message 3 of 8
1,146 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@StuartJSR 

It would have worked had you changed it to "mobile.o2.co.uk". then. Annoying this only happens with iPhones.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
1,144 Views

StuartJSR
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Many Thanks ... I called O2 and they enabled the necessary (free) IPhone "bolt on". However they did not explain this needed me to "re-boot" the phone to enable, so I lost Internet access even over wifi!!, this was resolved after another O2 call ..
This should all be so simple and seems not ... maybe an age issue (don't answer!)..

When using "mobile data" is their a universal appn setting with the iphone "enabled" that works in the UK or EU and if so which one (idata.o2.co.uk or mobile.o2.co.uk) ? 

PS - Have also now learned that simply to send txts with photos, without special apps like "whatsapp" does not work without having "data" enabled and of course then uses your data allowance, BUT is also seperately chargeable as it constitutes an MMS,  (Multimedia Messaging Service), requirement, wherea apps like "whatsapp" still need "data" enabled, and use your "data" allowance, but are NOT additionally chargeable by O2!!
Learning I think ... but slowly !!!!! - thanks again. Please feel free to add any other observations, especially if I have this incorrect.

Message 5 of 8
1,097 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@StuartJSR 

As long as you have the idata bolt on you just use the idata apn everywhere. 
For help on MMS see thread here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
1,096 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:

@StuartJSR 

As long as you have the idata bolt on you just use the idata apn everywhere. 
For help on MMS see thread here Guide: Accidental MMS Sending and How to Avoid it 


Though the op clearly stated he DID have iData apn and it did NOT work when he was in Italy.

Hence my reponse had he changed it to "mobile.o2.co.uk" his phone would have worked?

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
1,079 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
The OP may well of had the apn set to idata but that wouldn’t work without the bolt on outside of the UK.
mobile.o2.co.uk should then work abroad but you will be changing apn again when back in UK so best just to have idata bolt on and use idata apn everywhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
1,075 Views