custom-community-header-logo.text

MJ2 · ‎03-08-2020

Last summer all my friends could use their roaming with no problems in Greece but with my O2 subscription I couldn't. Does anyone have any idea why and what could be done? Roaming was of course enabled on my phone but nothing happened. It works fine in Switzerland but not in Italy either, whereas again my friends were all fine

MI5 · ‎03-08-2020

@MJ2

Call O2 and check if there are any roaming bars on your account.

If using an iPhone you also need the iData bolt on or change your apn to "mobile.o2.co.uk'

Manually selecting a different network and rebooting phone can also help in getting a connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-08-2020

@MJ2

Call O2 and check if there are any roaming bars on your account.

If using an iPhone you also need the iData bolt on or change your apn to "mobile.o2.co.uk'

Manually selecting a different network and rebooting phone can also help in getting a connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mi8 · ‎09-12-2020

I can't make voice calls in Greece.
Can use data and text from my bundle, but no voice calls.
I have unlimited minutes in my bundle

gmarkj · ‎09-12-2020

Advice still applies @Mi8.
You can call the 0800 numbers in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎09-12-2020

Are the calls back to the UK?

Do you possibly have a zero spend cap?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

custom-community-header-logo.text

Roaming in Greece

eSIM

How to change payment method

netflix paused

cancel

activate my sim