Roaming in Europe

[philo]

Hi. I am over in Belgium/Holland quite frequently and today my account has suddenly "You've now hit your 50MB/£48 roaming data limit". I've only just upgraded my contract and was wondering if anyone else has had a similar issue. I called CS and they say that there is an issue there end, which they hope to get fixed.

[Cleoriff]

@Martin-O2From the last comments, it's still Travel Inclusive AND roaming in the EU...which of course should be free (within allowances))

[dgilbert2]

I'm lost by all this. Before coming back to O2, using my mobile (regularly) in Europe was just like being at home these days. Why start sending texts about caps etc. unless your about to use up your included allowance.

Worrying!

[Martin-O2]

Hey everyone I've received a response about this issue, please see below. 

“We've had a small number of reports from customers who received a similar message. The issue has been fixed now and your Pay Monthly data, minutes and text allowances will work in the Europe zone, just like they do at home. Please try your service and let us know if you've any further issues.”

If anyone continues to have problems please let me know but this should be resolved now. 

[dgilbert2]

Thanks @Martin-O2  for the update. Hoping to not have any problems in a few weeks now that this has been resolved.

[jonsie]

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@dgilbert2 wrote:

Thanks @Martin-O2  for the update. Hoping to not have any problems in a few weeks now that this has been resolved.

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Good luck and i hope all goes ok 👌👌

[dgilbert2]

Thank you @jonsie  

[Martin-O2]

No worries @dgilbert2 and please let us know if you do have any issues but it should be fine!