Roaming in BG

[Malina]

We have always used our Uk phones in our house in Bg without difficulty In fact a much better signal than in the uk connecting to A1BG which is the only network in the village. Now we cannot connect even to text or phone NO SERVICE!! Every one else in the village with BG phones get a good connection We have to drive for 3 miles to connect to a different network Vivacom We have asked at the A1 office and they don’t know why Is this a problem with O2

[madasaf1sh]

Have you turned off 4G, as roaming on A1 is only 3G and 2G. 

[Cleoriff]

@MalinaCould there be a network issue with A1?

If that doesn't work for you then do a manual selection for a network which does work, like Vivacom or Telenor

Turning off 4G will help find the best 3G signal

[EmilieT]

Hi @Malina, how are you getting on with this? I hope you found the advice above useful, but please do let us know if you have any additional questions 

[Malina]

I will try this in October but i am still suspicious that O2 has an issue with A1 as it worked perfectly in June even with 4G turned on

[Cleoriff]

---

@Malina wrote:

I will try this in October but i am still suspicious that O2 has an issue with A1 as it worked perfectly in June even with 4G turned on

---

It may well be fixed by October @Malina. Fingers crossed.