Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0

Re: Roaming charges

It was also a direct flight to Cuba.
Posts: 88,206
Topics: 532
Solutions: 11,382
Registered: ‎04-04-2012

Re: Roaming charges

We like to try and solve mysteries though Smiley Happy
You aren't all that far from Miami when in Havana so I guess it could have flicked over without noticing, but either way, they have no choice but to refund you as no data is available to use when there so they can't charge you for something you can't get Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,657
Topics: 685
Registered: ‎14-01-2013

Re: Roaming charges

Sorry my PC crashed!

I thought it was weird when I posted the charges as Data roaming isn't available in Cuba...Confused

*The Game Is On*


Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Roaming charges

Presumably it only states international roaming and doesn't show the providing network. It's a long time since I had any roaming charges so I've forgotten how it shows on the bill. 

Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: Roaming charges

Hey @Anonymous did you have any joy tracking down what these charges were for? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 13
Registered: ‎23-05-2016

Re: Roaming charges

[ Edited ]

Since 01 Nov, VAT is now applied on usage outside of the EU.  This explains the increased price.

O2 doesn't make any more money on this.

£6.00 (old data rate) + 20% VAT = £7.20.

 

https://www.gov.uk/government/publications/vat-telecommunication-services-used-outside-the-eu/vat-te...

 


@jonsie wrote:

It's possible it picked up the airlines data though you would have to sign in normally for that. Interesting that thee new data price is £7.20. Outbloodyrageous and confirms that O2 is now all about the money. 


 

Posts: 16,395
Topics: 293
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Roaming charges

@Andrew_H Ok thanks for that it is for the vat update so not o2 making the extra but the government etc 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 88,206
Topics: 532
Solutions: 11,382
Registered: ‎04-04-2012

Re: Roaming charges

So yet again the wealthy tax dodgers ruin it for everyone!

The change is being made now because there is evidence that the ‘use and enjoyment’ rule is being exploited by businesses to argue that tax isn’t due on certain supplies of mobile telecommunication services within the UK. Making this change counters a threat to about £1 billion of revenue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,657
Topics: 685
Registered: ‎14-01-2013

Re: Roaming charges


@MI5 wrote:

So yet again the wealthy tax dodgers ruin it for everyone!

The change is being made now because there is evidence that the ‘use and enjoyment’ rule is being exploited by businesses to argue that tax isn’t due on certain supplies of mobile telecommunication services within the UK. Making this change counters a threat to about £1 billion of revenue.


Thanks for the info @Anonymous. Must admit I'm stunned about this and had absolutely no idea...Smiley Mad

*The Game Is On*


Posts: 2,080
Topics: 48
Kudos: 591
Solutions: 48
Registered: ‎04-05-2008

Re: Roaming charges

if Costs were not already high. With out adding vat there just unreal

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.