Roaming Charges

[Peeved11111]

I was recently in Mexico and received the below text message from O2 stating all calls and messages are included in my plan as at home, however when I returned home I was billed for using calls and messages. 

Please can you assist in correcting this latest bill?

Thank you,

MESSAGE FROM O2 RECEIVED ON 7 NOVEMBER 2023:

"Welcome to MEXICO. Your tariff includes roaming here. You get unlimited minutes, unlimited texts and all the data you need each day at no extra cost, subject to our Fair Usage Policy. See more here: www.o2.co.uk/inclusive-zone. Call 112 for emergency services."

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202