Ridiculous billing

[Jadeleigh1]

Hi my phone bill is £30 when it should b £13 could I let me no why please otherwise I will be leaving as I will not be paying that much when I should have a spend cap on my account aswell please 

[Cleoriff · Accepted solution]

@Jadeleigh1 

This is a customer community. We have no access to your account. You need to ring O2.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[TallTrees]

Hi @Jadeleigh1 

If your bill is so high and unexpected how could that be?

Is some one else - like a scammer - taking money for fees that you have not agreed to?

If so read here:

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next