Returns

[Rossy63]

I have returned my recently purchased IPhone 13 mini to O2 as it was not suitable, I know they have received it back but it still shows on my account and getting charged for it . I am at my wits end as the customer service is appalling, spend hours on the phone getting nowhere. Any advice please

[Cleoriff · Accepted solution]

@Rossy63 

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or as we're just customers like you, it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract)

https://www.o2.co.uk/help/account-and-billing/refunds 

[Rossy63]

I have tried all that and get nowhere, if I do get through to someone I get told wait another 24 hours …. We’ll I have been waiting two weeks and nothing has happened , so frustrating 

[Rossy63]

Oh and have you ever tried calling 202 , give it a go , you will waste a couple of hours of your life 

[Cleoriff]

I doubt you have contacted the sales team @Rossy63. The number is on the link I've given you above.

Best time to call is 8am in the morning.

Good luck.

[pgn]

Rarely had issue with getting through to O2 on 202 around 08:15am, @Rossy63, as mentioned by @Cleoriff above.

Also a Direct Message in Twitter, and the occasional prompt in your message, eventually evokes a response, see timeline of key tweets here:  https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

Twitter and other O2 Social Media links in the page just below this post.

Good luck with 202 in about 95mins' time 👍

[Cleoriff]

@pgn 

Neither have I had any problems when calling 202 'Just as they are taking their coats off' 😊

Calling at that time has ALWAYS found me a UK based, English speaking customer advisor.

[Jay7700]

I have an iPhone picked up from royal mail on 19/08/23 but they have said they don't have it that's not fair because they are still charging me for it 

[Cleoriff]

@Jay7700 
You need to call O2 as we are just customers like yourself.

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW