If you want to return a device you need to contact O2 Guide: How to find help & contact O2
You can choose between two options to send your device to us. We can either send you a trackable label, which comes with a QR code so you won’t need to print it out yourself – this is the quicker option. Or, we can send a labelled jiffy bag for you to use.
*The Game Is On*
Track usage, upgrade and get support with the My O2 appDownload My O2