04-07-2021 08:46 - edited 04-07-2021 08:48
04-07-2021 08:46 - edited 04-07-2021 08:48
Good morning people,
I took out a new pay monthly o2 contract but unfortunately i'm not happy with the signal in some of the places i frequent. The deciding factor in choosing to cancel came when i was on the train heading offshore to work where i lost signal completely which is no use.
Any way, i called O2 on day 12 to notify them i'd like to cancel. However, i'm stuck at sea for the next 12 days and cannot get to a store to return the phone. O2 have noted this and said it will be ok as i have let them know.
I suppose i am just looking for a little confirmation that i will be able to do this without issue? The last thing i want is to be stuck without a signal, especially when my previous provider was spot on. Any help or experiences will be much appreciated.
Many thanks.
on 04-07-2021 09:29
Should be fine.
You have 14 days to notify of I tent to cancel and a further 14 days to return the device.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
on 04-07-2021 09:30
on 04-07-2021 09:30
on 04-07-2021 10:18
on 04-07-2021 10:18
I had tried a pay as you go sim and locally it was all good, i hadn't given much consideration to out and about though.
on 05-07-2021 10:18