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Returning faulty item

stevec1990
Level 1: Joiner
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on ‎18-06-2017 22:59

on ‎18-06-2017 22:59

So i got a contract Alcatel 10 Plus tablet on the 2nd of this month and already it fails to connect to the wifi if its not in the same room, it struggles to pick up 4g in rural areas despite my phone picking up 4g no problem and twice now its crashed for no obvious reason. Ive looked online and these problems have happened to others. Basically will i get a refund even if its over the 14 day change of mind policy but under the 30 day faulty item return/refund etc

 

Cheers

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MI5
Level 94: Supreme
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on ‎18-06-2017 23:00

on ‎18-06-2017 23:00

Yes it's replace or refund inside the first 30 days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
Former Staff
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on ‎23-06-2017 12:57

on ‎23-06-2017 12:57

Hello @stevec1990, welcome to the O2 community!

Let us know how it goes, please! Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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