Returning an unwanted upgrade phone

DMR · ‎03-12-2020

Hi,

Im trying out help my dad who is currently in hospital having being taken in for an emergency operation. He needs to return an upgraded phone within a 14 day window and there is no clear way to do this.

I have spent hours going round in circles on the site and the "register return" link only goes to the "fix my device" page. I have called O2 directly but they will not help as they cannot speak to my dad as he is in hospital. They will not extend the period of return either, nor will they tell me where to send the device. There is no returns form in the packaging and no address to send the device.

Any advice on where to send or how to register the return would be greatly appreciated.

Many Thanks

MI5 · ‎03-12-2020

@DMR

@O2Emma or @O2Waqas might be able to help if you can pass the account security checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎03-12-2020

Hi @DMR I will private message you .

O2Emma · ‎03-12-2020

@MI5 I am going to report issue about the return option on the website not working properly

MI5 · ‎03-12-2020

Let's hope they can fix it quickly

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Returning an unwanted upgrade phone

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