Returning IPhone X

[Alexandrapc9]

So after having my IPhone X after three weeks it started to have some problems while filming and sometimes the screen didnt respond at all. I called to return it and have my money back but now J realise that they send me the bag to return it AND the delivery to swap for a brand new IPhone X. I dont want a new one, I just want the money And I am not really sure what to do next. English is not my first language and it gets really hard to talk with someone by phone.

[Bambino]

@Alexandrapc9 You only have two weeks to return the phone after you start your contract.

[MI5 · Accepted solution]

You can return a faulty device within 30 days for repair, replacement or refund.
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

[MI5]

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy#how-do-i-return-my-...

[Anonymous]

@Alexandrapc9 If you do not want it then unfortunately you will have to now pay off the device plan in full as it is out of the cooling off period 

[Cleoriff]

Not if it's faulty though. They have 30 days to return if that's the case.

[MI5]

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@Cleoriffwrote:

Not if it's faulty though. They have 30 days to return if that's the case.

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As I explained above 

[Alexandrapc9]

The problem is that both the bag to return AND the delivery to swap the phones are coming. Can I just refuse to give the phone to the delivery man?

[Cleoriff]

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@MI5wrote:

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@Cleoriffwrote:

Not if it's faulty though. They have 30 days to return if that's the case.

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As I explained above 

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Yes I know you did. I was replying to @Anonymous who posted after you.

[MI5]

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@Cleoriffwrote:

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@MI5wrote:

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@Cleoriffwrote:

Not if it's faulty though. They have 30 days to return if that's the case.

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As I explained above 

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Yes I know you did. I was replying to @Anonymous who posted after you.

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I know