on 07-03-2018 19:41
Solved! Go to Solution.
on 07-03-2018 20:16
on 07-03-2018 20:16
@Alexandrapc9wrote:
The problem is that both the bag to return AND the delivery to swap the phones are coming. Can I just refuse to give the phone to the delivery man?
Yes refuse delivery and ask the courier to return it, but you also need to follow the instructions in the link I gave above so that O2 knows you want a refund.
on 07-03-2018 20:27
on 07-03-2018 20:27
@MI5wrote:
You can return a faulty device within 30 days for repair, replacement or refund.
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy
So who decides that the phone is faulty? If it's the purchaser, then the 14 day cooling off period doesn't apply to anyone. What if the purchaser just isn't using the phone correctly, or caused the fault themselves? Doesn't make a lot of sense to me.
on 07-03-2018 20:34
on 07-03-2018 20:34
@Bambinowrote:
@MI5wrote:
You can return a faulty device within 30 days for repair, replacement or refund.
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policySo who decides that the phone is faulty? If it's the purchaser, then the 14 day cooling off period doesn't apply to anyone. What if the purchaser just isn't using the phone correctly, or caused the fault themselves? Doesn't make a lot of sense to me.
Ultimately it is O2 who decides.
From the link....
on 07-03-2018 20:49
on 07-03-2018 20:49
on 07-03-2018 20:54
on 07-03-2018 20:54
on 07-03-2018 21:00
on 07-03-2018 21:00
on 07-03-2018 21:05
on 07-03-2018 21:05
on 07-03-2018 21:15
on 07-03-2018 21:15
on 07-03-2018 21:21
on 07-03-2018 21:21
on 08-03-2018 07:17
on 08-03-2018 07:17
I know all about the consumer laws and 14 and 30 day periods regarding refunds etc, however, from the opening post and description it sounds very much like a factory reset after backing up would fix the faults. Obviously the OP needs to go through the troubleshooting process as well as the reset but they won't just take his word that the phone is faulty. The first thing they will do when they get the phone back will be a factory reset and I suspect that they will then decide the phone isn't faulty.
I do hope it does turn out to be faulty so the OP doesn't end up with the same phone back, a phone I think perhaps he has decided he doesn't like and has left too late to simply return as a change of mind. Hopefully there is a happy outcome and the OP will come back and update the thread. I'm very interested in the end result....