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Level 2: Apprentice
Posts: 19
Registered: ‎01-07-2017
Accepted Solution

Returning Handset (from store)

Hey guys,

 

Upgraded in an O2 Store last week. If I want to return the phone and revert back to my previous plan, do I have to return it to the same O2 store or can I take it back to any O2 store? 

 

I went in and did the upgrade directly (i.e didnt order online and collect in store)

 

Reason I ask is I live around 50 miles from the store I bought it from (was visiting the town) and there's a local one about 5 mins away from where I live!

 

Cheers x

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Re: Returning Handset (from store)

[ Edited ]

Good morning @MrFrenzy

Sorry to tell you, you have to return the phone to the store from which you purchased it. They have to scan it back into their system.

Good luck with whatever you decide and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Re: Returning Handset (from store)

I’d call your local store and explain your reasoning and see if they will accept on behalf of the other store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Re: Returning Handset (from store)

@MrFrenzy  Could you  come back and let us know what happens with the return? It will help us when giving advice to others in your situation. Best of luck with your local store wink

*The Game Is On*


Community Manager
Posts: 6,075
Registered: ‎18-02-2016

Re: Returning Handset (from store)

Yes please let us know how you get on with this one @MrFrenzy and also give us a shout if you have any further questions. 

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Level 2: Apprentice
Posts: 19
Registered: ‎01-07-2017

Re: Returning Handset (from store)

Sorry for such a late update but I thought it may be useful for someone else in future:

I went in person to my local store to explain the situation and the guy was super helpful: ‘no problem’ he said, ‘just bring it back and we’ll return it’.

Went back in the next day, that guy wasn’t working and I was worried I’d be met with ‘computer says no’- but I was wrong...

They returned it with no questions asked in 5 mins. Very happy with the service
Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Returning Handset (from store)

That's great, thanks for coming back to let us know @MrFrenzy, really glad to hear you got this sorted smoothly in store smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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