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Level 6: Acolyte
Posts: 257
Registered: ‎24-05-2013

Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

I returned an upgrade I made cause I seen for the same money I could get the newer phone.O2 couldnt match it.So I thought by returning I go back to my old tariff.Apparently not.I to take out a new contract otherwise I'm overpaying for less data.Talk about trying to aggravate people,Platinum means nothing.in my opinion.
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Posts: 84,638
Topics: 716
Registered: ‎14-01-2013

Re: Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

@Charlieboyoo 

Apparently O2 will only put you back on your old tariff if it's still available.

That's the problem really. Smiley Sad

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Level 6: Acolyte
Posts: 257
Registered: ‎24-05-2013

Re: Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

Well it is available,but they said they cant.I have to start again!To be honest I'm getting pretty annoyed with the behaviour.Its really frustrating.Its hit and miss who you speak to.
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Posts: 84,638
Topics: 716
Registered: ‎14-01-2013

Re: Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

@Marjo  can you offer any help here please? In theory if the tariff is still available and you want to revert back then you should be able to?

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Community Manager
Posts: 6,608
Registered: ‎23-07-2014

Re: Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

Thanks for the tag @Cleoriff . I'm happy to double check with our Gurus @Charlieboyoo to see if there's anything we could do to help. I'll drop you a private message shortly to get a few additional details. Smiley Happy

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Level 6: Acolyte
Posts: 257
Registered: ‎24-05-2013

Re: Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

No probs.Thanks